Family Managed Home Care

Caring for a loved one from a distance can be challenging. That is why WillowCare’s Family Portal is designed to provide real-time access, transparency, and peace of mind, no matter where you are. Whether you live in the same city or across the country, you can stay informed and engaged in your loved one’s care with just a few clicks.

Program Overview

Through the Family Managed Home Care program, eligible clients or their substitute decision makers receive funding to purchase home care services or employ care providers. This offers greater flexibility and choice as those approved for Family Managed Home Care choose their provider, determine how and when the care plan is delivered, and handle all related administrative tasks, including managing providers, funding, and reporting requirements.

Assessment:

Clients must first have an assessment completed by Ontario Health atHome to determine their needs, meet the general and specific eligibility requirements for traditional home care, and have a plan of service developed.

Key Features of the Family Portal:

  • Real-Time Updates: Access daily care notes, progress reports, and real-time updates from our nurses and personal support workers, ensuring you always know how your loved one is doing.

  • Medication & Treatment Tracking: See medication schedules, upcoming treatments, and any changes to your loved one’s care plan, all updated in real time to prevent miscommunication.

  • Care Team Communication: A direct line to care team members, so you can ask questions, share concerns, or provide feedback without the need for constant phone calls or emails.

  • Scheduling Transparency: View upcoming appointments, home visits, and shift schedules, helping you coordinate with family members and care team members efficiently.

  • Secure Document Sharing: Access important medical documents, care plans, and assessments all in one place, ensuring family members and authorized healthcare providers are on the same page.

  • Emergency Alerts & Change Notifications: Get notified of any significant health updates, emergency situations, or changes in care plans, giving you the ability to respond quickly when needed.

When Ontario Health atHome makes a decision on whether a client’s situation qualifies as an extraordinary circumstance, the following factors are considered:

  • The nature, frequency, and intensity of care required

  • Unique scheduling issues

  • Language or communication barriers

  • Cultural considerations

  • Lack of Ontario Health atHome contracted service providers

  • Rural or remote location of care

Why the Family Portal Matters

At WillowCare, we understand that family involvement is key to high-quality home care. The Family Portal is not just about convenience. It is about ensuring that families, care team members, and medical professionals work together seamlessly to provide the best possible care.

With secure, easy-to-use technology, you can be actively involved in your loved one’s care without feeling disconnected. Whether it is checking on their well-being, tracking their progress, or communicating with the care team, the Family Portal gives you confidence and peace of mind, no matter where you are.

Because care is a family effort and WillowCare is here to support you every step of the way.